Google Drive File Upload/Download Error Resolution

When files are not uploaded or downloaded from Google Drive, has various causes, including network environment, browser/app settings, capacity limits, and accounting problems.

Table of Contents

• Causes and Symptoms of Upload/Download Errors
• Quickly troubleshoot
• Check network and browser/app settings
• Advanced and additional troubleshooting methods
• Frequently asked questions
• Step-by-step checklist

1. Cause and symptoms of upload/download errors

Symptoms of files not being uploaded or downloaded from Google Drive:

• File upload does not stop or complete
• Download button disabled or error message displayed
• Synchronization does not proceed or only some files are uploaded/downloaded

Main cause:

• Unstable Network Connection
• Browser Cache/Cookie or App Data Issues
• Google account login issue or lack of privileges
• File capacity/type limit, low storage space
• Google Drive Server Failure

2. Troubleshooting quickly

Network Environment Check

Many file upload/download failures are caused by network problems:

1. Check Wi-Fi or wired Internet connection status
2. Router/Modem Reboot
3. Check the Internet’s normal status by checking other sites (e.g., YouTube, Google, etc.)
4. Check signal strength if mobile data is required

Browser/App Restart and Delete Cache

For Web browsers:

1. Completely shut down the browser and run it again
2. Settings > Privacy/Security > Delete Cache/Cookie

For Google Drive App (PC/Mobile):

1. Rerun after forcing the app to end
2. Delete cache data from app settings

3. Check network and browser/app settings

Google Account Status and Capacity Check

Make sure you are logged in to your account, have upload/download permissions, and have sufficient drive space. For shared folders or files, ask the owner for permission.

Check file size and format

Large files (such as over 5TB of a single file) or unsupported file formats may fail to upload/download; try splitting or changing the format.

Try Other Browser/Device/Network

Try it in other browsers such as Chrome, Edge, Firefox, or other environments such as mobile apps/desktop apps.

4. Advanced and additional troubleshooting methods

Expansion Program/plug-in check

Advertising blocking, security-related extensions can interfere with file transfer. Disable any extensions you do not need.

Reset sync program (drive desktop)

If you are using the Google Drive Desktop Synchronization program on your PC, pause and restart the synchronization or reconnect your account after logging out.

firewall/security software settings

Make sure your firewall or security program does not block Google Drive connections, and add the drive program to the exception rule.

Change DNS Server

DNS issues may cause poor access. Please change to Google DNS (8.8.8.8, 8.8.4.4) and try again.

Google server/failure check

Rarely, there may be a problem with the Google Drive server itself. Google app status page for failure.

5. Frequently Asked Questions

• Q1: When do file upload/download errors usually occur?
  A: It is caused by various reasons such as network instability, cache/cookie issues, insufficient capacity/permission, and server failure
• Q2: What is the effect of deleting the app/browser cache?
  A: Temporary data due to previous errors have been deleted and normal operation can be restored.
• Q3: How does the extension affect you?
  A: It is recommended that you temporarily disable it as it may interfere with file transfer.

6. Step-by-step checklist

단계 Step 확인 Check information

1	Check network status and Internet connection
2	Renew browser/app and delete cache/cookie
3	Check account status, capacity, permissions, file size/format
4	Expansion program, firewall, sync program, DNS server check
5	Check Google server failure, retry in another environment

Finish

Google Drive File Upload/Download Error can come from a variety of causes, including networks, accounts, repositories, browser/app settings, servers, etc. Most problems can be solved directly by checking step by step, changing the environment, or adjusting settings.